QuickBooks Error OLSU 1013: Causes, Solutions, and Support

QuickBooks is widely trusted by small and medium-sized businesses for managing finances, but it’s not without occasional glitches. One such common issue users encounter is QuickBooks Error OLSU 1013—an error that occurs when connecting to a bank for online banking or during transaction downloads.

In this blog, we'll explore what causes Error OLSU 1013, how to resolve it, and where to get expert help when needed.

Call our support team at 855-749-2321 for 24/7 assistance.

What is QuickBooks Error OLSU 1013?

QuickBooks Error OLSU 1013 usually appears when QuickBooks fails to verify or connect to your financial institution while setting up or updating online banking.

Error Message Example:"An unexpected error occurred. Please try again later or contact your financial institution. Error OLSU 1013."

This error disrupts banking features such as downloading transactions or syncing your account with QuickBooks.

Common Causes of QuickBooks Error OLSU 1013

Several factors can trigger this error:

• Incorrect or outdated bank login credentials

• Issues with your bank’s servers or connectivity

• Outdated QuickBooks or bank feeds

• Incorrect Financial Institution Directory (FIDIR) settings

• QuickBooks not set to "Express Mode" for bank feeds

  
  

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How to Fix QuickBooks Error OLSU 1013

Here are the most effective solutions to fix this error:

1. Switch to Express Mode for Bank Feeds

• Go to Edit > Preferences > Checking > Company Preferences

• Under Bank Feeds, select Express Mode

• Click OK to save changes

  
  

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2. Verify Your Bank Login Information

• Double-check that your login credentials are correct by logging in directly through your bank’s website

• If they work there, re-enter the same in QuickBooks

3. Update QuickBooks and the Financial Institution Directory

• Go to Help > Update QuickBooks Desktop

• Click Update Now, then Get Updates

• After updating QuickBooks, press F2 to find your FIDIR file location

• Make sure it’s up to date using official Intuit resources

4. Create a New Test Company File

• File > New Company > Express Start

• Set up a bank account and test the bank feed connection

• If it works here, the issue may be with your original company file

5. Contact Your Financial Institution

Sometimes the issue is on the bank's end. They may have updated their servers or changed how third-party apps (like QuickBooks) can connect.

Call our support team at 855-749-2321 for 24/7 assistance.

When to Contact QuickBooks Experts

If you’ve tried the above steps and still encounter Error OLSU 1013, professional help can save you time and frustration. Our certified QuickBooks specialists are available to assist you with any version of QuickBooks Desktop or Online.

Conclusion

QuickBooks Error OLSU 1013 is usually related to connectivity or configuration issues with your bank feed. Fortunately, most cases can be resolved with a few simple troubleshooting steps. Keeping your QuickBooks software updated and verifying your banking credentials are key to preventing this error in the future.

Need expert help right now? Call our support team at 855-749-2321 for 24/7 assistance.